Refund, Cancellation & Artisanal Covenant

“We practice slow, dedicated handcraft. Every vessel is individually forged and calibrated to its keeper’s structural matrix—governed by transparent mutual honor and rigorous statutory fairness.”

✦ Article I · Historic Timbers & Bespoke Finality

ManoVotTao creations are hand-sculpted from authentic lightning-struck wood and organic heritage timbers. Due to the intense natural forces of lightning strikes and slow high-mountain growth, every artifact inherently possesses singular lightning scars, organic micro-fissures, and natural tone shifts.

These organic signatures are not defects—they are unrepeatable hallmarks of authentic natural origin. If you seek sterile, machine-molded uniformity, we respectfully advise refraining from commissioning.

✦ Article II · Digital Elemental Guides & Reports

Bespoke Alignment Counsel ($189 Value): Due to immediate, irreversible manual calculations initiated upon order placement, all standalone digital dossiers are strictly non-refundable once analysis has commenced.

Essential Natal Blueprint ($59 Add-On): Customized digital intellectual assets generated specifically for your temporal coordinates. Once compiled or electronically delivered, digital assets are non-refundable under any circumstances.

✦ Article III · Pre-Dispatch Cancellation Windows

Cancellation requests submitted prior to physical courier dispatch are governed by the following artisanal timeline:

• ◆ Within 24 Hours of Placement: If manual carving and solar curing have not commenced, a 100% full refund is granted upon written request.
• ◆ After 24 Hours (Active Calibration Phase): Once timber allocation, talismanic engraving, or solar curing begins, a 30% Artisanal Preparation & Timber Fee is retained, with the remaining 70% refunded.
• ◆ Post-Dispatch: Once a parcel is transferred to international logistics with tracking, orders can no longer be recalled or cancelled.

✦ Article IV · Insured Transit & Replacement Guarantee

Every creation travels inside a multi-layered protective fortress: custom silk pouch, solid hardwood presentation casket, and high-density shockproof outer armor.

In the rare event of catastrophic transit trauma during international flight:

• ◆ Unboxing Documentation: We strongly recommend recording an unedited unboxing video from the moment the outer postal seal is broken to expedite carrier insurance claims.
• ◆ 48-Hour Claim Window: Notice and photographic proof of transit damage must be transmitted within 48 hours of carrier delivery to support@manovottao.com to activate priority carrier insurance processing.
• ◆ Resolution Guarantee: Upon verification, ManoVotTao will immediately sculpt, calibrate, and dispatch a replacement masterwork at zero cost, or provide a complete insurance settlement.

✦ Article V · Corporate Registry & Client Inquiries

For cancellation submissions, transit claims, or order inquiries, please communicate directly with our client care office:

✦ Article VI · International DDP Shipping & Customs Stewardship

All-Inclusive DDP Fulfillment: To ensure a serene acquisition with zero administrative friction, ManoVotTao fully stewards and absorbs all international import duties, value-added taxes (VAT), and customs clearance protocols across our primary jurisdictions (including the United States, Canada, the United Kingdom, Australia, and New Zealand).

Threshold Delivery: Your consecrated parcel arrives directly at your designated threshold with zero surprise fees, unexpected postal holds, or customs clearance burdens.